John Maher

Years of Experience: 20

What do you do? What do you interact with clients about? How do you try to make them feel when they’re working with you?

Look for ways to help current and prospective customers solve their thin metal component problems (with application, equipment and/or vendors).  The goal is a collaboration – working together to determine a best-fit solution

What do you like about working at Switzer?

I like the problem-solving nature of the business, and the ability to deliver a tangible solution for a wide variety of customers and applications.

What is something people in your industry/niche have to deal with that you want to fix?

Both our company and our customers’ have their own unique ‘language’ – specialized terminology, technical requirements, jargon, etc.  My objective is to speak both languages, serving as the conduit of communication between our company and our clients, effectively ‘translating’ industry-specific nomenclature in both directions and developing the mutually-understood steps necessary to achieve a common goal.

Your top 3 favorite Podcasts/Books?

“The Goal” by Eli Goldratt – an excellent business book about lean manufacturing and ongoing improvement, disguised as a compelling novel (re-released as a graphic novel a few years ago to try and freshen it up, but I haven’t read that).

“Cult of the Customer” by Shep Hyken

For fun/guilty pleasure reading – anything by Stephen King