Medical Device OEM Partners with Switzer

Medical Device OEM

Switzer was asked to chemically etch a metal component for a new generation of electronic medical devices. While the medical device OEM was local to us, they initially reached out to one of our partners for help with the program. However, the partner was unable to help and referred the OEM to Switzer as a result of the strong relationship we have developed over the years.

The Problem

 The medical device OEM was on a tight deadline. Hospitals were depending on the OEM to launch their new product on time and the OEM was struggling to find a vendor who could produce a challenging metal component critical to the assembly. When the original vendor was unable to help due to lacking ISO certifications required for the program, the vendor turned to Switzer for help, and the OEM was happy to learn the solution to their problem was so close to home.

ISO Certification

Switzer is ISO certified, which means our procedures meet all of the requirements for standardization and quality assurance. This is often a requirement for production in the medical industry, because hospitals and doctors need to be sure that their equipment is made from quality components.

No Room for Error

There was no time for prototyping, or any kind of trial and error. We had to do it right the first time in order to meet their deadline. Thanks to our experienced team and commitment to solving challenging problems, Switzer was able to not only provide them with quality components, but we also were able to help them with design issues that were hindering their progress.

We understood that the OEM needed the part as soon as possible, and we were determined to help our neighbors succeed in any way we could. Once the components were chemically etched with precision and craftsmanship, we hand delivered them to their door. Going the extra mile in this case ensured that we did everything in our power to get the component in the customers hand as soon as possible.

Find a Partner, Not Just a Part

 This is just one small example that demonstrates the level of customer service that all of our partners expect and depend on. That is why we take pride in developing partner relationships with our customers and vendors. If you reach out to Switzer to help with a project, you aren’t just making a deal with a supplier, you are putting a partner in your corner.

Because we built such a fulfilling relationship with our vendor, we were able to prove ourselves to an OEM who originally would have overlooked us. Now, we have built respect and rapport with a new contact who can expect precision metal parts, design help, and any kind of additional support they may need.

Switzer was asked to chemically etch a metal component for a new generation of electronic medical devices. While the medical device OEM was local to us, they initially reached out to one of our partners for help with the program. However, the partner was unable to help and referred the OEM to Switzer as a result of the strong relationship we have developed over the years.

 

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